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Refunds Policy:

Any refunds or warranties mentioned in the description for any individual product on this website will supersede the following Refunds and Exchanges Policy where applicable. Also, any specialised Manufactures Guarantee or Warrantee will supersede the following Refunds and Exchanges Policy, although in some cases returns and repairs may have to be arranged directly with the Manufacturer.
 
Please contact Mollycoddled Pets prior to returning any products so that we may advise the most appropriate course of action. Any products returned to Mollycoddled Pets without our prior consent may result in no refund and may also result in additional postage charges to the customer to return the product to them.
 
"Cash on delivery" or "Postage Due" items are never accepted by Mollycoddled Pets.



Defective Product

Any defective product which has been used as according to the Manufactures instructions and is returned to Mollycoddled Pets within 30 days will be exchanged by Mollycoddled Pets. If an exchange is not available, the customer will be given the choice of having the cost of the item and, if applicable, the shipment costs* refunded. If the customer chooses and if available, the item may be returned to the manufacturer and repaired. 
 
Only standard economy Australia Post shipping costs will be refunded. If another means of shipping is chosen by the customer, the costs will not be refunded. "Cash on delivery" or "Postage Due" items are never accepted by Mollycoddled Pets.

Any specialised courier costs as requested by the customer or costs for delivery outside Australia will be limited to a maximum of AUD$9.50, and will not exceed courier costs charged to the customer. Any returns of product not due to manufacturing failure of the product will be at the customer expense.

All monetary refunds will be made by either credit card or cheque to be decided by Mollycoddled Pets. If items have been purchased with a voucher, the money will be credited back to the voucher.
 
* The maximum refunded shipping cost is AUD$9.50.





Change of Mind
 
Should you change your mind on your product selection, we will exchange any goods with any other goods of equal value, minus postage and handling costs*, once the purchase has been returned to Mollycoddled Pets and provided the following:
  • The goods are returned to Mollycoddled Pets within ten days of their shipment from Mollycoddled Pets.
  • All original packaging is intact and unopened, and the product has not been used.
  • The product is in a suitable state to be resold.
  • The product is not damaged in transit.
  • A letter or email describing why the product has been returned is included.
  • Our preferred method of return is by Australia Post Economy Post. "Cash on delivery" or "Postage Due" items are never accepted by Mollycoddled Pets.
The above does not apply for any products not normally stocked by Mollycoddled Pets and have been specially ordered or customized as per a customers request or requirements. This includes all replacement items and any items offered to customers that Mollycoddled Pets does not normally stock. This includes Snooza and Rogz Podz beds not normally stocked by Mollycoddled Pets.

* Please note: Postage and handling costs from the original purchase will not be refunded. Any orders that are being returned that had qualified for free delivery will have the postage costs from the original order deducted from any refund. The postage and handling costs are either AUD$9.50, or the at-cost amount whichever is the greater.

Any exchange of goods will be subject to normal postage and handling costs and no free delivery or special offers applies.

All monetary refunds will be made by either credit card or cheque to be decided by Mollycoddled Pets. If items have been purchased with a voucher, the money will be credited back to the voucher.




 
 
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